Q. Am I charged for the items as soon as I order them?
A. Once you have placed your order the money will be deducted from your credit or debit card.

Q. How can I pay?
A. You can pay by Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch, Solo and American Express.

Q. Is the site secure?
A. We take the privacy and security of your payment and personal details very seriously. Our site uses high-level SSL encryption technology from VeriSign, one of the most advanced security solutions currently available for online payments. You can tell when a page is secure as 'https' will replace the 'http' at the front of the www.boxfresh.co.uk in your browser address window. A small locked padlock will also appear in your browser window.

Delivery

Q. Where does boxfresh.co.uk deliver to?
A. We are able to deliver to most countries in the world and the full list of countries can be found in the Payment and Billing page in the Check-out section. Anywhere not listed will not be possible.br />
Q. What are the delivery methods?
A. There are two delivery options for the UK, Standard Delivery and Express Delivery. For EU and Rest of the World. Please see our Delivery Policy for full details.

Q. Can I nominate a day and time for delivery?
A. If you live in the UK and choose our next day priority service and order before 1.00pm, we guarantee delivery next day delivery (except for Northern Ireland and Scottish Highlands). If you choose the standard delivery option we guarantee delivery within 5 working days within the UK. For deliveries within the EU allow 3-7 working days. For deliveries outside the EU allow 5-10 working days. Please see our Delivery Policy for full details.

Q. What happens if I am not home when the product arrives?
A. If you're not available at the time of delivery, the carrier will leave a card with a contact telephone number, so you will be able to arrange a suitable time for your order to be redelivered.

Q. Will I have to sign for my delivery?
A. A signature is required for all UK Mainland deliveries. If you are not available to receive your products, the driver may ask a neighbour to sign for it, but will always leave a card so you know where it is.

Q. What if I think my order is late?
A. If the delivery date has passed, and you have not heard from us, please contact our Customer Services team by email or telephone.

Returns

Q. How do I return a product?
A. To return a product you first need to obtain a Returns Authorisation Number. Please call our Customer Services team on 0845 603 7156 or e-mail us at enquiries@boxfresh.com.

Once you have obtained the number you can then return the goods by post. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post. We cannot accept responsibility for parcels that get lost on the way to us. You will need to pay for the postage of any items you return. If you are returning faulty or damaged goods, we will refund your postage costs.
Products can only be returned by post to the following address:
Boxfresh.co.uk Returns
Unit 2 Walker Park
Walker Road
Guide
Blackburn
BB1 2QE

Q. What if I need to make an exchange, maybe for another size or colour?
A. If you want to exchange your product for a different size or colour, or even for an alternative style, please let us know and we will cover your additional delivery costs. You still need to contact us in the normal way for a Returns Authorisation Number.

Q. Does the product need to be returned in its original packaging?
A. Yes, in order for you to receive a full refund the product needs to be returned in its original packaging in its original condition.

Q. How quickly will I receive a refund?
A. Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.